The human factor in engineering voice applications
"If your work includes speech technology, you know that speech user interfaces and human factors professionals seem to get a lot of attention. But how do they work together, and just as importantly, why? Learn more about the human factors profession; you'll soon understand how much a project benefits from inviting these specialists into your finely tuned speech project.
You may never have heard of this field, even though there are a lot of names for it: psychologist, designer, usability expert, or user engineer, for example. Adding to the confusion, there are also many acronyms and terms for the methods they use, such as UCD (user-centered design) or UE (user engineering).
It might surprise you to find out that human factors combines engineering and psychology. Human factors professionals might also hold a master's degree from an engineering or psychology program that specializes in human factors or human-computer interaction. In the speech technology field, background in social psychology (for example, social interaction and social cognition) and communication (for example, speech/language, interpersonal communication, conversation) is especially helpful for creating natural-sounding speech interactions." continued ... (Via IBM)
Human Factors Methods for Design: Making Systems Human-Centered
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