Clean, Cutting-edge UI Design Cuts McAfee's Support Calls by 90%
Lessons learned with McAfee's User Interface Design ...
"When McAfee launched it’s new ProtectionPilot software in the summer of 2004, the number of support calls they received was drastically less than expected and what is typical of a software launch. According to development manager David Ries, “Focusing on the design of the product had a significant impact on the cost of supporting the product.”
The article on softwareceo.com presents 23 tips attributed to McAfee’s success with the ProtectionPilot launch:
- Start the UI design before you build the product.
- Understand your software from a user’s standpoint.
- Get feedback through task" continued ... (Via IxDA)
"When McAfee launched it’s new ProtectionPilot software in the summer of 2004, the number of support calls they received was drastically less than expected and what is typical of a software launch. According to development manager David Ries, “Focusing on the design of the product had a significant impact on the cost of supporting the product.”
The article on softwareceo.com presents 23 tips attributed to McAfee’s success with the ProtectionPilot launch:
- Start the UI design before you build the product.
- Understand your software from a user’s standpoint.
- Get feedback through task" continued ... (Via IxDA)
McAfee ProtectionPilot.
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