Friday, January 27, 2006

Website Design Considerations for Older People

Usability study results and tips for older users...

"According to the 2001 UK census, the UK now has more people aged over 60 than under 16. It also revealed that there are now 1.1M people aged over 85.

Webcredible recently analysed and compared the results of 16 usability testing sessions – eight of these sessions conducted with older users (i.e. over the age of 65), and eight with younger users (i.e. under the age of 40).

The 40-minute ‘talk-aloud’ sessions involved asking participants to find information on a range of government websites. All participants reporting using the internet 'at least once a week' for 'over 1 year'.

Assigning blame
The main finding of our study was that older users were more likely to assign blame when using the internet. Of the eight older participants, three appeared to blame themselves for any difficulties which they encountered (sample quotes: 'I don‘t really know what I’m doing'; 'It’s probably my fault'; 'This always happens to me').

Four of the older users, however, seemed to blame the site(s) for any difficulties which they encountered (sample quotes: 'I hate it when websites do this'; 'Well, that’s stupid'; 'That doesn’t make any sense')."   continued ...   (Via Usability News)

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