Tuesday, April 18, 2006

Airtran Has Trouble With Days and Weeks

Some thoughts on presenting consistent information to your users...

"Airtran has a little trouble with the concept of time.

Above the fields for requesting credit for a flight with Airtran’s frequent flyer program, the site displays this message:

In red letters, our user is told, “Note: Please allow three (3) days following completion of your flight for posting of credits!” (with an exclamation point, no less!)

Yet, just below it, our user is informed, “Verification of missing credit requests may take up to one week for completion.”

Verification of missing credit requests?? Is that something different from requesting a credit for flight? Will our user’s request take 3 days or one week?

But wait, that’s not all!"   continued ...   (Via UIE)



Watch the time increase with each message. - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Watch the time increase with each message

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