Friday, April 07, 2006

No Distaste for Paste (Why the UI, Part 7)

How the Customer Experience Improvement Program affected the UI for Office 2007 ...

"Last time I issued a challenge: for readers to pick the most-used command in Microsoft Word 2003 and also the top 5 most-used commands (bonus points for having them in order.)

... Now you have a pretty good idea what designing software at Microsoft was like before we collected data through the Customer Experience Improvement Program. Our internal discussions would have been peppered with the same wild guesses, justifications, and personal "anecdotes" served up as fact.

And looking over the guesses, one can't help but be surprised at the variety of commands nominated. From "Word Count" to "Tab Adjustments" to "Final Showing Markup" to "Header Style", is it any wonder it's a bit tricky to design a feature organization for software used by 400 million people?"   continued ...   (Via Jensen Harris)


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