Saturday, April 01, 2006

Two more reasons why so many tech docs suck

Technical documents also need to be usable ...

A great deal of non-reference technical docs suck for a wide range of reasons, but the two most critical (yet fixable) are:

1) We assume the reader is inherently interested.

2) We drastically underestimate the role interestingness plays (especially in retention and recall).

When I say "non-reference", that's because the rules are completely different. Assuming reference materials are accurate, well-organized, and clear--whether the reader is "interested" matters very little. Reference docs don't need to be memorable. They aren't expected to communicate big, tough concepts."   continued ...   (Via Creating Passionate Users)

Interest vs. Readability - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Interest vs. Readability

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