Sunday, May 28, 2006

Just Give Me a Simple Phone

Yet another argument for simplicity in phones ...

"Nathan Bales represents a troubling trend for cellular phone carriers. The Kansas City-area countertop installer recently traded in a number of feature-laden phones for a stripped-down model. He said he didn't like using them to surf the internet, rarely took pictures with them and couldn't stand scrolling through seemingly endless menus to get the functions to work.

"I want a phone that is tough and easy to use," said Bales, 30. "I don't want to listen to music with it. I'm not a cyber-savvy guy."

But the wireless industry needs him to be comfortable with advanced features and actively use them. As the universe of people who want a cell phone and don't already have one gets smaller, wireless carriers are counting on advanced services to generate the bulk of new revenue in coming years.

... "If you bring somebody in and they have problems, it's not because they're dumb, but we were dumb with the design," Moritz said, adding that the lab typically tests devices and programs with up to 50 users over three to nine months. The company also uses focus groups to determine what people want from their phones and what they say needs fixing."   continued ...   (Via Wired News)

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