Saturday, June 24, 2006

Where do the Smiles go?

Using the Send a Smile tool for the Office 2007 UI team ...

"Over the last month, you've sent us thousands and thousands of comments about Office 2007 Beta 2 using the Send a Smile tool. For taking the time to install our beta and writing down your thoughts (positive and negative) I am very grateful.

A few bloggers have posited that "it's not worth sending feedback because Microsoft doesn't read it anyway." Even among a few people who aren't quite so cynical, I've seen it insinuated that the comments don't end up being read by the product team but instead go to some ineffectual "feedback team" or some database somewhere that no one looks at.

To try to set the record straight, I thought I'd take a few minutes today to explain exactly how the Send a Smile comments are handled, all the way from downloading the tool to a comment landing in my Inbox.

The first step, of course, is you taking the time to install the Send a Smile tool and clicking the Smile or Frown icon in the taskbar to give us a comment."   continued ...   (Via Jensen Harris)

Send a Smile - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Send a Smile

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