Thursday, July 06, 2006

You Mean I Don't Need To Retrain Everybody? (Real People Study, Part 2)

Getting real-world data for Office 2007 ...

"This is the second in a series of entries where I will share with you some of the lessons we learned by following a group of typical Office users for eight months while they used Office 2007 Beta 1 to perform their everyday work.

Yesterday, I shared with you the rationale behind the study. Today, I will share with you a few of our early observations related to training (or the lack thereof) that we obtained shortly after the release of Office 2007 Beta 1 in 2005.

One of the most common questions people have asked is "how much training will it require to effectively use Office 2007?"

While we are providing many tools to help with the transition, many concerns can be allayed by simply trying out the product. In our experience, once they try it for themselves, most people agree that extensive training is not required to use Office 2007, despite the new user interface.

As Jensen mentioned a few weeks ago, we designed the new user interface with the goal of requiring little training to use Office 2007. However, we also knew that our users would be the final judges and that we needed to get the UI in front of typical Office users as early in the process as possible to see what we could learn about the learning curve of the product.

One of the primary research questions for this extended usage study was: "Can typical Office users quickly learn how to use Office 2007 with virtually no training in their own natural work environment while performing their own daily work tasks?"   continued ...   (Via Jensen Harris)

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