Thursday, August 10, 2006

Demos Pamphlet on Service Design and Reform

Resource pamphlet for service organizations..

'The purpose of the pamphlet is to bring together and organise some of the language and concepts of user-centred service. We have couched this work in the context of the priorities for public service reform in coming years. We hope the pamphlet provides a useful resource for service organisations, as well as a conceptual framework for approaches to reform,' say authors Sophia Parker and Joe Heapy.

"The Journey to the Interface" unites the experience of Demos, UK thinktank for 'everyday democracy' and Engine, a service design company, along with the contributions of over 50 professionals from private, public and voluntary organisations and a number of independent experts in service design. "   (Continued via Usability News)               [Usability Resources]


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