Thursday, November 02, 2006

12 Consumer Values for Your Wall

Passive vs. active interface designs ...

"Here’s something to pin up on your cube or office wall Download 12_values.pdf. The next time you work on a major marketing or interactive initiative—ask yourself this question: “is what I’m doing hitting at least some of the consumer values on this list”? The 12 Consumer Values to Drive Technology-related Product and Service Innovations was created by the Washington, DC-based research and consulting firm Social Technologies. My rationale for putting this into wall-friendly visual is simple: I think agencies run the risk of infatuation with YouTube and the temptation to put all their eggs in one viral video basket. And we have to be careful about not neglecting other areas of marketing innovation.

Take this recent story from AdAge:

“With not a penny of paid media and in less than a month, "Dove Evolution," a 75-second viral film created by Ogilvy & Mather, Toronto, for the Unilever brand has reaped more than 1.7 million views on YouTube and has gotten significant play on TV talk shows "Ellen" and "The View" as well as on "Entertainment Tonight." It's also brought the biggest-ever traffic spike to, three times more than Dove's Super Bowl ad and resulting publicity last year, according to”

Now in my opinion, that video was simply amazing. A powerful, compelling story that draws you in and inspires you to share it with others. But what about the experience it links you to? Complete with E-cards and a message board, is a respectable site—but could it be doing more when you apply the 12 values to it?

My point here is that the gi-normous success of YouTube may tempt the Ad industry to hyper-focus on viral videos as an inexpensive way to generate buzz (and ROI). Nothing wrong with this at all—but we cannot forget that at the end of the day, a video is a passive experience. It can make us laugh, cry and want to share it with others—we just can’t interact with or actively engage with a video. In contrast, you CAN interact with YouTube itself. Imagine if an agency had come up with that idea?"    (Continued via Logic+Emotion)    [Usability Resources]

Consumer Values - Usability, User Interface Design

Consumer Values


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