Thursday, February 22, 2007

Users Who Know Too Much And The CIOs Who Fear Them

IA departments can't fool knowledgeable users ...

"An April 2006 survey by the Pew Internet and American Life Project found that 45 percent of adults who use the Internet said it has improved their ability to do their jobs “a lot.”

These are your employees, and their message couldn’t be clearer: Technology, at least in their eyes, has made them significantly more productive. But CIOs shouldn’t be patting themselves on the back just yet. For this productivity boost the study credits the Internet, not enterprise IT, not the technology you provide, not, in short, you. And while Pew’s finding undoubtedly includes people who use the Internet to access your corporate applications, Lee Rainie, the Pew project director, says the research is not pointing to what a good job CIOs have been doing.

It tells a different tale.

“The big story is that the boundary that existed in people’s lives between the workplace and the home has broken down,” says Rainie. Almost unlimited storage and fast new communication tools allow people to use whatever information they choose, whenever they want to, from wherever is most convenient for them.

According to Pew, 42 percent of Internet users download programs, 37 percent use instant messaging, 27 percent have used the Internet to share files, and 25 percent access the Internet through a wireless device. (And these numbers are all one or two years old. Rainie “would bet the ranch” that the current numbers are higher.)

Does that sound like the tools you’ve provided your company’s employees? Do you encourage them to download programs and share files? Do you support IM? Have you outfitted a quarter of your company’s employees with wireless devices?"    (Continued via CIO)    [Usability Resources]

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