Tuesday, February 06, 2007

What is this thing you call UCD?

Defining user centered design ...

"Whenever arguments about User Centred Design (UCD) get started, in my experience, it’s due to a lack of definition. What is UCD? What do you actually need to *do* to be able to claim that you’ve used a UCD process or philosophy or methodology?

Good question.

I borrowed the diagram about from the Flow website. It’s not very pretty, but it does outline the general process that a UCD flavoured project will take.

Now… you don’t need to do every one of the activities listed here in order to be ‘UCD Compliant’, but you will need to take user input at each one of the points shown in this diagram - Research, Concept, Design, Implementation and Launch.

That is pretty much what defines a UCD project - it involves *real* people who are actual or potential users of your product, and it involves people at each of these points, allowing you to check and iterate your design at each stage of the project.

Let’s examine a few scenarios:

I do user centred design, I think about users all the time when I design.

This is not UCD. Thinking about users is very different to actually meeting them, talking to them, watching them interact with your product, or exist in the space for which your product is designed. UCD is more than just thinking about users."    (Continued via disambiguity)    [Usability Resources]

User Centered Design Flow - Usability, User Interface Design

User Centered Design Flow

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