Sunday, April 01, 2007

Intel Technology Journal on “designing technology with people in mind”

Intell going user-centric ...

"The current issue of Intel Technology Journal, the company’s R&D webzine, is entirely devoted to people-centred design:

Ethnographic techniques

Sideways glances: thinking laterally and holistically about technology placement in the innovation process -
Understand how Intel can build successful platforms by gaining a better understanding of people, their homes, social and cultural practices, and the role technologies play in these spaces. With knowledge about people, rather than users, Intel can create technologies that will support meaningful and valued experiences in and of the home.

Real reality TV: using documentary-style video to place real people at the center of the design process -
Using video clips from a study of PC usage and meaning conducted in Egypt, Germany, South Korea, and Brazil by Domestic Designs and Technologies Research in 2006, see how the author demonstrates the power of documentary video in ethnographic research and its usefulness as a means for communicating research findings.

Usage-driven technology design

Intel® Usage-to-Platform Requirements process -
Delve into the challenges inherent in developing a platform instead of a product and find out how Intel uses a process encompassing research, human factors engineering, use case and requirements processes, and visual conceptualization to build successful platforms.

Usage-based platform design: case studies in thermal design, enterprise manageability, and information access -
See how Intel is putting more emphasis on understanding end-users’ needs and integrating user requirements into the process of platform design. Understand how building end-user-focused solutions takes end-to-end effort that applies to products and services beyond Intel platforms.

Bringing the voice of employees into IT decision making -
Knowing that understanding end users is critical when designing new technology for customers, Intel looks within the enterprise and finds that researching employees’ IT needs and experiences is critical to the business objectives of a company.

Home PC maintenance with Intel® AMT -
Can a home or small business PC be repaired remotely? Can those long phone calls to support centers be reduced or eliminated? Here, Intel’s engineers present a usage model to allow home and small-business PC users to solve daily hardware and software technical problems remotely, with minimum effort on their part."    (Continued via Putting People First)    [Usability Resources]

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