Monday, May 14, 2007

The Power of Prediction

Predicting the results of usability testing ...

"Here’s an old trick of ours:

Before the user arrives for a usability test, we gather the design team around and ask them to predict what they think that test participant is going to do.

We share with the team any information we know about the participant, often supplied from our recruiter. We talk about the tasks we’ll ask the participant to perform. Then we ask the team to tell us what they think is going to happen. Where will the participant get stuck? Where will they glide through the design? What do we think will delight them?

By asking these questions up front, we give the team members something to focus on. When a participant gets stuck somewhere they predicted, it stands out. They can take pleasure in knowing they identified a potential landmine.

In our experience, it stands out even more when the participant gets stuck someplace nobody expected. These opportunities allow us a chance to learn something new about how users approach our designs."    (Continued via UIE Brain Sparks)    [Usability Resources]

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