Tuesday, June 05, 2007

What Does Rich Mean?

Examining richness and the quality of experience ...

"Amid the current hype of Web 2.0, rich has become the de facto buzzword suggesting fresh, sexy digital products, often marked by glossy buttons with AJAX-driven behaviors. But what does rich mean to a UI (user interface) designer who wants to craft intelligent, compelling, and memorable interactions? Given current digital and technological trends, today’s UI designers must deepen their understanding of richness. Such an effort will strengthen designers’ vocabularies (adding legitimacy and weight to client discussions), and enable designers to temper judgment when it comes to applying rich capabilities.

Before delving into notions about richness, it is critical to acknowledge the core challenge of designing rich experiences. Designers face an ongoing battle for human attention across the digital landscape—from websites and desktop applications, to mobile devices and beyond. Newer technologies allow for greater levels of information display and dispersion, enabling access anytime, anyplace. Scholar Richard Lanham has noted that we now live within an “attention economy” where designers must effectively arbitrate the scarcity of human attention. Those who know how to command the landscape of competing words, images, sounds, and motion will aid user goals more effectively. Therefore, to move beyond the hype surrounding richness, it is vital to clarify its meaning.

A Framework for Experience: Rhetoric

For a common understanding of richness, it is necessary to step back and reference the dictionary. Typically, the definition of rich includes words such as abundant, plentiful, intense, and of course, wealth. Entities associated with richness are described as indulgent or saturated, like savory foods, glossy photographs, and luxurious objects. But how do these descriptions apply to online banking, mobile messaging, and other digital encounters?

To better articulate the relationship between richness and the quality of experience, we need to understand what is meant by user experience (UX). Controversies and definitions abound, but for the purposes of this article the approach is broad: A subjectively interpreted, continuous stream of psychological and physical phenomena brought into awareness through an interaction. A complete user experience depends upon the correlation of three human elements:

Attention: the connection between a person and a form

Attraction: the process of being drawn to a form and engaging with it on multiple levels

Satisfaction: a fulfilling sense (yes, it’s a feeling thing!) of being useful, usable, and desirable"    (Continued via Boxes and Arrows)    [Usability Resources]

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