Thursday, November 29, 2007

Special report on Samsung in French newspaper Le Monde

Samsung's design strategy ...

"The French newspaper Le Monde has published a special report on Samsung, including a highly visual special on Samsung’s design strategy, which by the way features glimpses of a few rather interesting looking presentation slides (the design goal is to create a culturally-based emotional experience, which goes beyond identity and originality, whereas the design philosophy describes an iterative “emotional journey” circle between intuition, delight and desire).

In the interest of sharing this story with non-French speakers, here is my translation:

Design at the heart of the Samsung strategy

“We have three levels of design analysis: global design intelligence, future design intelligence and corporate design implementation,” says Harry Choi of Samsung’s Corporate Design Center. The text below is based on an interview with him:

* “Global design intelligence”: Six international offices (San Francisco, London, Shanghai, Tokyo, Milan and Bangalore) gather the various sociological trends that characterise the forms, materials and colours of the local design. The experts — architects, interior designers or stylists — do not work full time for Samsung, but are commissioned to regularly brief Samsung on the strategic developments taking place in their geographical area.

* “Corporate design implementation”: Here the experts’ information and analyses are reinterpreted from an industrial perspective. It was through the analysis of the products of our various competitors — LG, Bosch, Siemens — that we became fully aware of the coherence of their product line, and the relative incoherence of our own. So we created our Corporate Design Center to create a more integrate design between the products coming from our various activity sectors. We always choose for one single design for a product. It is the same all over the world. It is impossible for us, because of industrial and economic reasons, to develop regional designs. But that doesn’t mean that we do not respond to local needs. For instance, we consider China as a market on its own and we have products there that do not exist anywhere else. We also create “limited edition” series, particularly for the European market, where people are fond of high-end products. We do not make much profit with these products, but they enhance our brand image.

* “Future design intelligence”: Here we develop a product roadmap that foresees and prepares our various product lines within a five year time frame. This becomes an important strategic direction for the company, and it is constantly updated. The example of the television is very illustrative. The technology has evolved a lot in five years. We have gone from the Hertz diffusion to TNT, to cable and now to IPTV. The external optical media and their associated connections change practically every year. And the aesthetics are evolving as well.

Two products, two design strategies

“When we think of a printer nowadays, we think of a noisy, ugly and cumbersome object,” says Jun Won Bae, designer of the SCX 4500 printer. “That was at least the result of our preliminary studies. Based on these findings and on a clear public demand, we decided to devote more attention to the design. We ended up with a trendsetting product.”

“We focussed on four reference values to change the traditional mindset people have of a printer:

* Use value - We reduced the surface and volume of the object to the minimum, by turning it into the smallest laser printer in the world.

* Visual value - We have chosen for a shiny and glossy black. We were inspired by the lacquer of the grand piano and the simple forms this object has. We also avoided the traditional shapes of buttons by creating tactile zones and blue backlit areas to indicate the functions of the printer.

* Tactile value - The materials were chosen for their tactile quality, and are very different from what is usually offered.

* Sound value - We have reduced the printing noise to 45 decibels, from a standard minimum of 50 decibels for other printers."    (Continued via Putting people first)    [Usability Resources]

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