Monday, February 04, 2008

Don't Fix It in the Manual, Fix it with Labels

Enhancing the usability with labels ...

"So, you buy a new ergonomic keyboard, you plug it in and it doesn't work. After carefully examining the manual and calling the help desk it turns out you should have installed a special software package on your computer, before connecting the keyboard. Ah, you were wondering what that nice cd-rom was doing in the box.

Apparently, at Microsoft's computer peripherals division they realized this was probably not the kind of out-of-the-box experience you want to offer your users. So, what the guys in Seattle came up with: they've put a warning label on the plug, which says '[!], install software first' . Without removing the label, you can't plug in your keyboard. Of course it would have been better if installing extra software would not have been required. Or if at least the sequence in which you installed the software and connected the keyboard did not matter. And of course it shouldn't be your goal to 'fix things in the manual', but this example does proof that you can enhance the out of the box experience of your product if you think about how to package it."    (Continued via the product usability weblog)    [Usability Resources]

Microsoft Ergonomic Keyboard with Labels - Usability, User Interface Design

Microsoft Ergonomic Keyboard with Labels

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