Friday, April 11, 2008

Career Sites Fail Job Seekers

Questionable UI on major sites ...

"Career Web sites such as and could be making the search for work more difficult for job seekers and causing potential employers to leave positions unfilled, according to Forrester Research, which this week reported the majority of online job sites failed to pass usability and performance tests.

Forrester examined 12 career Web sites in its report. The research firm chose the top four companies in two industries, financial services and retail, based on revenue, and the top four job boards. None of them received a passing score in the research firm's Web site review.

"As a group, the job boards outperformed other industries, while financial services firms fell to the bottom of the list," the Forrester report "Best and Worst of Career Web Sites" reads. "Due to numerous flaws revealed through our evaluation, all sites received failing scores."

Poorly performing career sites not only deliver a negative experience for job seekers, Forrester says, but also hurt employers. "Firms often overlook their career Web sites in favor of other revenue-generating sections of their site. Bad move," the report reads.

According to the research firm, more than 60% of 25- to 34-year-old job seekers rely on the Internet to find employment information, making career sites the second most common source of new hires for large companies. Forrester expects that popularity to increase as Generation X and Y employees begin to comprise a larger percentage of the total workforce. Yet the study showed that job seekers can expect poor performance from career sites across the board.

"Ten of the 12 sites reviewed scored below zero," the report reads. A passing score on all 25 criteria Forrester examines would be a +25 or higher, with a score range of between -50 and +50. "Yahoo! Hotjobs fared the best at +10, which is 15 points shy of a passing score; Merrill Lynch fared the worst at =18. The average score across all of the sites evaluated was -8.8," Forrester reports.

... Common problems across all industries including missing content and functions, flawed navigation flows, illegible text and poor use of space, as well as poor error handling and missing privacy and security policies. According to Forrester, companies need to design career sites with the user in mind and begin revamping by first fixing problems that inhibit site usability."    (Continued via New York Times)    [Usability Resources]


Anonymous Jane B said...

It's paying thousands of dollars for such a lousy user experience that drives most recruiters crazy.

I've moved on from the major sites to which is more user friendly and has free job postings and resume database.

3:10 PM  

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