"Getting People to Talk to an Animal: Lessons Learned Designing Aardvark
Rob Spiro, The Mechanical Zoo
For the past year Rob and the team at The Mechanical Zoo have been designing Aardvark, a new Social Search product primarily used through IM and email. Rob will talk about some of the challenges faced and lessons learned during the past year of product design, including:
* Heuristics for a successful conversational interface.
* Sensitivities to different channels (web, IM, email and mMobile) and unifying a multi-channel experience.
* Obstacles faced in introducing a new search user experience.
* Strengths and weaknesses of various research methods.
* Incorporating user-centered design into an agile engineering process.
Rob Spiro is the co-founder of The Mechanical Zoo, a fifteen-person startup in San Francisco working on social search. As assistant curator of birds, he leads user research and product design for Aardvark, the company's first product. Previously, Rob worked in consulting and co-founded Mifly a mobile software startup. Rob holds a BA in History from Yale." (Continued via BayCHI) [Usability Resources]