"I had the opportunity to speak with Afshan Kirmani on her article, Getting a Form’s Structure Right: Designing Usable Online Email Applications Part 1. We talk about the design of an online web based application. Part 1 of the series focuses on the web based form where the user experience is critical before the user enters the application. The various aspects include a good entry point into a form which determines if users stay or leave. The beginning of every form is most important as details like usability set your apart from your competitors.
We further talk about…
Good entry points into a web based form include a clear path for users to move ahead from the path of contact to the actual entry into the form. Afshan goes on to also elaborate on products and services that are compared to create a good lure into the form.
Afshan talks about the various aspects of orientation where an interface should determine where you at a particular point in time. Afshan elaborates on the importance of a progress indicator with respect to its placement and usage.
Talking about cognitive terminologies like Chunking, Afshan goes on to apply her background to the field of interface design. She emphasizes on the need to group information in a context that is perceivable by end users.
Trust and Online Safety
Trust is a major factor that allows prospects to move ahead and become loyal customers. Talking about elements of trust on a website, Afshan probes into various aspects like security, taking a tour, an overview of what’s to come and language aid." (Continued via Boxes and Arrows. Jeff Parks) [Usability Resources]